For downloads and client support information, visit

You will need an access number from Merlinco to use the site

Support is an important part of any software purchase, and Merlinco provide a first class service. Most enquiries are answered within an hour and, if you find a bug, we aim to fix it and/or provide a workaround within 24 hours.

Support is available from 9.30 am – 5.30 pm, Monday to Friday (excepting bank holidays),
for clients having a current support contract. Support may be obtained by the following methods:

Telephone +44 (0)20 7846 0128

When emailing, please use above address rather than a named person, and this will ensure your enquiry is dealt with in the event of your usual contact being unavailable. Include “MERLIN SUPPORT”, “MERLINPLUS SUPPORT”, etc as appropriate in the subject line.