Support is a vital element of software usage and Merlinco prides itself in providing a first class and timely service.
The majority of enquiries are answered within the hour, and we endeavour to fix bugs within 24 hours.
Support is available from 9.30 am – 5.30 pm, Monday to Friday
You will need an access number from Merlinco to use the site.
It was a mammoth piece of work even with batch processing….so the analyst earned his corn. The data are good–in the sense that they seem to have been analysed and presented accurately–and as a piece of work it looks very professional.
I have been a user of Merlinco software for over 10 years and have always found it very easy to use. The support service is excellent, they are always on hand to help and I usually get a response to my query in minutes rather than hours.
We find MERLIN to be a powerful tool that allows us to process data in a way that other packages cannot. It is our software of choice for producing tabulations and data files, and has been for many years. A close relationship with the Merlinco team means that whenever we have a query the answer is very quickly at hand in a way that is easy to put into practice. When we have development needs the software is updated within a very short timeframe
Since we started using Merlinco for our data processing, we have found the service reliable, punctual and accurate. We find that they take the extra step to ensure that the data they produce is best suited to our clients’ needs.
…the team at Merlinco always provide us with a flexible and reliable service. They meet our deadlines, which are forever changing and are very responsive and sympathetic to last minute requests. Above all, they use their knowledge and experience to provide insightful and accurate coding and data processing, resulting in outputs which we can trust.
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